You are entitled to compensation within two weeks of purchase.

An example of a "dual purchase" is two identical licenses for a similar product or the purchase of an included product

Also in the purchased package. To finalize the refund process, we require a receipt or proof of purchase.

In the event of a double purchase, please contact us as soon as possible through the contact form and we will be happy to assist you.

In case you have purchased the wrong license, for example a personal license instead of a commercial one

It can be replaced within two weeks. To finalize the exchange, we require a receipt or proof of purchase. for more details ,

Please contact us through the contact form and we will be happy to assist.

Technical problem

In rare cases, a technical problem may occur, such as a download crash, unsuccessful installation of a font, or a software problem.

When something like this happens, we advise you to take a look at our FAQ page. If you can't find the answer

Please contact us through the contact form and we will be happy to assist you.

Agree and reject the refund

Once the refund is approved, we will send you an email to inform you. We will also inform you in the event of a refusal.

If your request is approved, the refund will be processed and transferred to your credit card or bank account

Within a reasonable number of days.


Address of late or missing refunds

In case your funds are late, please first check your bank account again.

The next step is to contact your credit card company as it may take some time for the refund to appear in your account.

Then contact the bank to check if the refund is still being transferred. After you've done all that and you still can't track your refund,

Please contact us through our contact form on the contact page.